Support
How can we help?
Contact us
Email support@mntraai.com. Please tell us your iPhone model, iOS version, and what you were doing when the problem happened.
Please do not email case details, notices, medical or school records, or your Apple ID password or payment details. We do not need them, and the message will leave your device. We reply as soon as we reasonably can; we cannot give legal advice or help with an agency decision.
Privacy questions: privacy@mntraai.com
Common questions
How do I restore a purchase?
Open the subscription screen in the app and choose “Restore a previous purchase”. Restoring uses the Apple ID you used to subscribe, so make sure you are signed in with that Apple ID on your iPhone. If nothing is restored, contact support and tell us the Apple ID email you used (never your password or card details).
How do I cancel or manage my subscription?
Subscriptions are billed and managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Care Rights Navigator. Deleting your cases, using Delete All My Data, or deleting the app does not cancel a subscription.
Is there a free trial, and what does it cost?
Pricing and any free trial are shown by Apple in the App Store when you subscribe, and Apple decides whether you are eligible. We do not publish prices on this site while the App Store listing is not yet live.
Refunds
Refund requests for App Store purchases are handled by Apple under Apple's refund process and applicable law. You can request one from Apple at reportaproblem.apple.com.
How do I add documents?
You can scan with the camera, choose photos, or import files from the Files app. If an import does not appear, check that the file is not stored only in the cloud and is fully downloaded, then try again.
How do I export or share a document or packet?
Exports use the standard iOS share sheet, so you choose where a copy goes: Save to Files, Mail, Messages, AirDrop, or print. CRN does not send anything itself. Once you share a copy, it is outside CRN's control.
How do I delete my information?
To delete one case, use the delete option inside that case. To erase everything on the iPhone, open Settings in the app and choose Delete All My Data. This does not cancel your subscription and does not remove copies you already shared or that exist in a device backup. We cannot delete your cases for you because we do not have a copy.
Does CRN send my case to MntraAI or to an agency?
No. CRN has no account system and no server that receives your cases, and it does not submit anything to any agency. Information leaves the app only when you choose to share, export or email it.
Will CRN tell me what my deadline is?
CRN can help you record and track dates, but you should always confirm deadlines against your official notice and with the agency, a legal-aid organization or an attorney. CRN provides general information, not legal advice.
Accessibility
CRN is designed to work with VoiceOver, larger text sizes, and the iPhone’s light and dark appearance. If something is hard to use, please tell us which screen and which assistive setting you use so we can fix it.
Care Rights Navigator is a product of MntraAI LLC. It is not a law firm and does not provide legal advice.