MntraAI LLC

Privacy Policy

Draft text based on in-app version effective October 12, 2026.

Care Rights Navigator ("CRN") is provided by MntraAI LLC ("MntraAI," "we," "us," or "our").

This Privacy Policy explains how information is handled when you use Care Rights Navigator.

CRN is designed with a local-first architecture. Your case information is stored in the CRN app on your device. MntraAI does not operate a CRN account system or a server that automatically receives your cases, documents, evidence, notes, or other case content.

CRN communicates with Apple to process subscriptions, as described below, and information can leave CRN when you choose to share, export, email, or open something outside the app.

Who We Are

Care Rights Navigator is operated by:

MntraAI LLC
6200 Stoneridge Mall Rd, Suite 300
Pleasanton, CA 94588
United States

Privacy questions: privacy@mntraai.com
Support: support@mntraai.com

Information CRN Can Store on Your Device

CRN can store information that you enter, import, scan, generate, or organize while using the app.

Depending on how you use CRN, this can include names, contact information, mailing addresses, dates of birth, relationship or representative information, program and agency information, case numbers, notices, scanned documents, PDFs, photographs of documents, OCR text, notes, deadlines, hearing information, evidence, witnesses, questions, settlement information, generated letters, drafts, implementation information, appeal information, court-preparation information, and related case materials.

Because CRN is designed for disability services, special education, public benefits, and related proceedings, the information you choose to store may also contain sensitive information such as health or medical information, diagnoses, disability information, educational records, service needs, behavioral information, school discipline information, living-support information, or information concerning a child or dependent adult.

CRN does not require every category of information. What is stored depends on what you choose to enter or import and which features you use.

Information About Another Person

You may use CRN to organize a matter concerning yourself or another person, including a child, dependent adult, family member, or other person.

If you enter information about someone else, you are responsible for having permission or another lawful basis to use the information for this purpose.

CRN may record the relationship you describe, such as Parent, Caregiver, Conservator, Guardian, Authorized representative, Advocate, or another relationship. CRN does not verify that relationship or determine whether you have legal authority to represent another person before an agency, hearing body, school district, regional center, government entity, or court.

On-Device AI, OCR, and Document Processing

Some CRN features use Apple technologies on your device to read documents, recognize text, analyze notices, or help prepare drafts.

CRN currently uses Apple technologies such as Vision, VisionKit, and, on supported devices, Apple's on-device Foundation Models.

Case content processed by these CRN features is not sent by CRN to OpenAI, Anthropic, Google, Microsoft, AWS, Supabase, or another external AI service.

When Apple's on-device language-model features are unavailable, CRN can use local templates and deterministic processing instead.

AI and OCR results may be incomplete or incorrect. The way CRN processes information is addressed further in the separate Legal Information & AI Disclosure.

Where Your Case Information Is Stored

CRN stores its case database, imported documents, evidence, generated materials, and related app information inside the app's storage on your device.

CRN does not provide a CRN cloud account, CRN cloud synchronization, or a MntraAI server copy of your case.

Files written through CRN's case-file system use Apple's iOS Data Protection. CRN does not operate a separate proprietary encryption system for your case database.

You are responsible for protecting access to your device, including through the passcode, Face ID, or Touch ID settings available from Apple.

Device Backups

Local storage does not mean that the information can never exist outside the physical device.

If you use iCloud Backup or make an encrypted computer backup of your device, CRN's app data may be included in that device backup under Apple's normal backup behavior.

Those backups are controlled by you and Apple, not by MntraAI. MntraAI does not have access to your iCloud Backup.

Changing or deleting data inside CRN does not necessarily erase copies contained in an earlier device backup. Backup availability and retention are controlled through Apple's systems and your device settings.

No Regulation or Rule Downloads

CRN does not download regulation, rule, or reference files. The reference material CRN uses is included in the app itself. CRN does not make network requests to a MntraAI server or to a public file host to update that material.

Apple App Store and Subscriptions

Purchases and subscriptions are processed through Apple's StoreKit and App Store systems.

CRN may receive subscription and entitlement information from Apple that allows the app to determine whether paid access is active, whether an introductory offer is available, and relevant subscription status such as expiration, renewal, grace-period, or billing-retry state.

MntraAI does not receive your Apple ID password, credit-card number, bank information, or other App Store payment credentials through CRN.

CRN does not operate a purchase server, does not attach a CRN user account to a StoreKit purchase, and does not receive your case information through StoreKit.

Apple maintains its own purchase and transaction records under Apple's policies.

Support Emails

If you use CRN's Contact feature, tapping Send opens your own email application. CRN does not send the email itself.

The email contains only what you choose to write or attach. CRN does not automatically attach your case, documents, diagnostic logs, device information, or other case content.

If you send an email to support@mntraai.com, the message leaves CRN and is processed by your email provider and MntraAI's email systems.

You should avoid including sensitive case information in a support email unless it is necessary for the help you are requesting.

Support email retention: MntraAI retains ordinary support correspondence only as long as reasonably necessary to respond to and resolve the request. Ordinary support correspondence is generally deleted within 90 days after the last substantive communication. Particular correspondence may be retained longer when reasonably necessary to comply with law, preserve information relating to a legal claim or investigation, address security or fraud, or meet another legitimate legal obligation.

MntraAI does not routinely copy CRN support correspondence or attachments into a separate CRN case database, CRM, file archive, or storage drive.

CRN allows you to create and share materials such as evidence packets, hearing materials, summaries, letters, witness information, or other documents.

Sharing is initiated by you through Apple's system sharing tools. Depending on the options available on your device, you may choose destinations such as Mail, Messages, AirDrop, printing, Save to Files, or another compatible app.

MntraAI does not receive a copy merely because you use CRN's Share feature.

Once you send, save, print, export, or share information outside CRN, the copy at that destination is outside CRN's control. Deleting the original from CRN does not delete copies you previously shared.

External Websites and Telephone Links

CRN may provide links to government agencies, courts, legal-aid organizations, benefits systems, official forms, or other external resources.

Opening one of those links takes you outside CRN. The destination website or service may receive ordinary network information and will handle information under its own privacy practices.

MntraAI is not responsible for the privacy practices of an external site or service merely because CRN links to it.

Camera, Photos, Files, and Notifications

CRN may request access to the camera so that you can scan notices and documents. Scanned documents are stored with your CRN case and are not automatically sent to MntraAI.

When you select a photo or document using Apple's system picker, Apple provides the item you select to CRN. CRN does not require broad access to your photo library merely to use the system picker.

CRN can also request permission to send local notifications for reminders. These notifications are scheduled on your device. CRN does not operate a push-notification server.

CRN is designed so reminder text does not include the person's name, diagnosis, program, agency, dispute subject, hearing issue, or other specific case detail on the lock screen.

You can change notification permissions through your device settings.

Analytics, Advertising, Tracking, and Third-Party SDKs

CRN does not currently include third-party analytics SDKs, advertising SDKs, attribution SDKs, session-replay tools, or third-party crash-reporting SDKs.

CRN does not use advertising identifiers and does not ask Apple for permission to track you across apps or websites.

CRN does not sell personal information.

CRN does not share personal information for cross-context behavioral advertising.

There are no advertisements in CRN.

If these practices change materially, this Privacy Policy and the App Store privacy disclosures must be updated before or when the changed behavior is introduced.

How Information Is Used

Information stored in CRN is used locally to provide the features you choose to use, such as organizing cases and people, reading notices, tracking dates, preparing hearing materials, organizing evidence, creating drafts, recording case events, generating documents, displaying reminders, and showing relevant case guidance.

MntraAI does not use your locally stored case information for advertising, profiling, marketing, or training an external AI model because MntraAI does not automatically receive that case information.

Data Retention on Your Device

Case information generally remains in CRN until you delete the relevant case, use CRN's Delete All Data feature, or delete the app.

Subscription expiration does not itself delete your case information. This allows your locally stored work to remain available if access is later restored.

Built-in reference data and limited technical app state may remain after Delete All Data because they are not family or case information and are used to operate CRN.

Deleting One Case

When you delete a case, CRN deletes the case-owned database records and files for that case, including its case-scoped preferences and reminders.

A person stored at the household level may remain if that person is associated with another case.

Copies you previously exported or shared are not deleted from their destinations.

Copies may also remain in an existing device backup.

Delete All Data

CRN provides a Delete All Data feature.

Using it deletes CRN's user-created cases, people, documents, evidence, drafts, generated case materials, case preferences, and case reminders from the app's local data on that device.

It also resets CRN's legal acknowledgments so a later setup must make those acknowledgments again.

Delete All Data does not cancel an Apple subscription, erase Apple's purchase history, erase an existing iCloud or computer backup, recall an email already sent, erase documents previously exported or shared to another destination, or remove built-in reference material that contains no family information.

Deleting the entire app removes the app container from the device. It does not cancel an Apple subscription.

Security

CRN is designed to reduce exposure of sensitive case information by storing it locally rather than maintaining a CRN cloud case database.

Files managed through CRN's case-file repository use Apple's iOS Data Protection, and CRN uses cryptographic hashes for certain integrity checks.

No security measure can guarantee absolute security. Device security also depends on factors outside CRN's control, including your passcode, biometric settings, operating-system security, backups, email accounts, apps you share information with, and people who have physical access to your device.

Children

CRN is intended to be used by adults who are 18 years of age or older.

CRN is not intended for a child to independently accept these Terms or operate CRN as the contracting user.

An adult may use CRN to organize information relating to a child, including education, disability, health, services, behavior, or other sensitive information, when the adult has permission or another lawful basis to use that information for the purpose.

MntraAI does not independently verify parental status, guardianship, conservatorship, representative status, or another claimed relationship through CRN.

Your Privacy Choices

You can control much of CRN's privacy behavior directly on your device.

You can choose what information to enter, whether to import a document, whether to use the camera, whether to enable notifications, whether to export or share information, whether to include information in a support email, whether your device participates in iCloud Backup, whether to delete an individual case, and whether to use Delete All Data.

You can manage or cancel an Apple subscription through Apple's subscription-management tools. Deleting CRN data does not cancel an Apple subscription.

For information that you deliberately sent to MntraAI by email, you may contact privacy@mntraai.com regarding an applicable privacy request.

California Privacy Information

CRN is designed around California disability-services, education, benefits, hearing, and related systems, and information stored in CRN can be highly sensitive.

MntraAI does not sell personal information and does not share personal information for cross-context behavioral advertising.

The CRN app does not use behavioral advertising, third-party tracking, or third-party analytics SDKs.

California privacy laws may provide rights concerning personal information that a business actually maintains about you. Because CRN's case information is generally stored locally on your device and is not automatically provided to MntraAI, MntraAI ordinarily cannot access, inspect, export, correct, or delete the case information stored solely inside your CRN app.

For personal information MntraAI actually possesses, such as a support email you chose to send, you may contact privacy@mntraai.com.

We may need information reasonably necessary to verify and process a privacy request.

Government and Legal-Aid Organizations

MntraAI and Care Rights Navigator are independent from the government agencies, hearing bodies, courts, regional centers, school districts, counties, and legal-aid organizations referenced in the app.

A link to or reference to one of those organizations does not mean that the organization sponsors, endorses, controls, or operates CRN.

Changes to This Privacy Policy

We may update this Privacy Policy as CRN changes, our practices change, or legal or regulatory requirements develop.

When we make a material change, we will update the "Last Updated" date and provide any additional notice required by applicable law or platform rules.

The version made available through CRN and our published Privacy Policy location will be the current version.

Contact Us

Questions about this Privacy Policy or MntraAI's privacy practices can be sent to: