How it works
From “what is happening?” to a prepared next step
Create a case for the person receiving services
A case belongs to one person and one situation, such as a child's IEP or a family member's IHSS hours. You can keep more than one case.
Describe what is happening
Answer a few plain questions, or add the notice or letter you received. Reading a document happens on your iPhone.
Follow case-specific guidance
CRN shows a clear next step for your kind of case and explains it in everyday language. You can correct CRN if it misunderstood your situation.
Organize documents and supporting evidence
Add notices, scans, photos and records, note what each one shows, and keep them with the case.
Prepare for the next step and track progress
Record dates and what has happened, prepare materials, and assemble an evidence packet. CRN updates the next step as the case moves.